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Frontline Service:

Receiving and Processing of Communications

Clients: General Public

Schedule of the Availability of Service:

Mon-Fri (8:00am-5:00pm), no noon break, except non-working holidays.

Total/Maximum Duration of Process:

5 working days for simple and 10 working days for complex matters.

 

How to Avail the Service

No. Client Step Agency Action Office/Person Responsible Location of Office Duration of Activity
1 Submits request, query, and other communication Receives and records the communication and forwards it to the Office of the Executive Director (OED) TRB records Custodian TRB 10 minutes
2   Records and refers the communication to the appropriate and concerned OED Secretary TRB 1 hour
3   Evaluates the communication, reviews the related documents, prepares the necessary recommendations or actions on the matter and submits the same to the OED Division Chief and Staff concerned TRB within 3 working days for simple and 5 working days for complex matters
4   OED signs the reply Executive Director TRB within 2 working days for simple and 5 working days for complex matters
5   Forwards the signed reply to the Records section for delivery to and receipt of recieving party TRB Records Custodian TRB 1 day
6 Recieves reply