TRB CITIZEN'S CHARTER FOR 2025
Services
Frontline Service:
Receiving and Processing of Communications
Clients: General Public
Schedule of the Availability of Service:
Mondays to Fridays (8:00am - 5:00pm), no noon break, except non-working holidays.
Total/Maximum Duration of Process:
5 working days for simple and 10 working days for complex matters.
How To Avail Service
|
No. |
Client Step |
Agency Action |
Office/Person Responsible |
Location of Office |
Duration of Activity |
|
1 |
Submits request, query, and other communication |
Receives and records the communication and forwards it to the Office of the Executive Director (OED) |
TRB records Custodian |
TRB |
10 minutes |
|
2 |
|
Records and refers the communication to the appropriate and concerned |
OED Secretary |
TRB |
1 hour |
|
3 |
|
Evaluates the communication, reviews the related documents, prepares the necessary recommendations or actions on the matter and submits the same to the OED |
Division Chief and Staff concerned |
TRB |
within 3 working days for simple and 5 working days for complex matters |
|
4 |
|
OED signs the reply |
Executive Director |
TRB |
within 2 working days for simple and 5 working days for complex matters |
|
5 |
|
Forwards the signed reply to the Records section for delivery to and receipt of receiving party |
TRB Records Custodian |
TRB |
1 day |
|
6 |
Receives reply |
