GOVPH

"Where to avail an RFID Sticker?"

For the updated locations of the RFID Providers Installation and Registration Sites, you may visit their website for more details:

"My RFID Sticker was not automatically read at the ETC Lane?"

In such case that your RFID Sticker is not automatically read at the ETC Lane, below are the alternative methods that you may do at the ETC Lane:

RFID Subscribers of Autosweep
In case your RFID Sticker is not automatically detected by the RFID Antenna, present your RFID Card to the Toll Teller for Scanning or have the QR Code of the E-Card scanned at the QR Scanner until the Automatic Lane Barrier goes up.
RFID Subscribers of Easytrip
In case your RFID Sticker is not automatically detected by the RFID Antenna, Tap your E-Card to the Near Field Communicator (NFC) Equipment until the Automatic Lane Barrier goes up.

"My RFID Sticker is not frequently being automatically read by the ETC Lane at all times"

If you're RFID Sticker is often not frequently being automatically read by the ETC Lane, you should visit your RFID Provider and have your RFID Sticker checked for its health condition and possibly for its replacement.

"Where is the best location for my RFID Sticker be installed?"

The best location for you're RFID Sticker be installed is at the non-tinted, top middle portion of the vehicles' windshield, as it is not prone to external damages compared to the Headlamp.

"How do i ensure if the RFID Sticker Installed to my vehicle is functional?"

After the Installation of the RFID Sticker in your Vehicle, the RFID Installer should have an Equipment to check the health and Radio Frequency signal of the RFID Sticker.

"I have already reloaded my RFID Account, however the load has not reflected to my Account?"

In such cases that your load has not reflected to your RFID Account, you should contact your RFID Provider via their Hotline Number or via email address:

Note: To avoid any issues and/or inconveniences with the reloading of your RFID Account, kindly double check the details of your Account prior to reloading and top-up only at the recommended partners of the RFID Providers.

"How can i monitor the charges and current balance of my RFID Account?"

To monitor the charges and current balance/s of your RFID Account, you may download the Mobile Application of the RFID Providers:

Autosweep Subscribers	Autosweep App | Downloaded via AppleStore and PlayStore
Easytrip Subscribers	MPT Drive Hub | Downloaded via AppleStore and PlayStore

"Does the Load in my RFID Account expires or has an expiration date?"

The Load in the RFID Subscribers Account will not expire or has no expiration date.

"My RFID Account was incorrectly charged?"

In such cases that your RFID Account was incorrectly charged, you should contact your RFID Provider within thirty (30) days from the date of the occurrence via their Hotline Number or via email address:

"My RFID Account was Deactivated?"

In such cases that your RFID Account was deactivated, you should contact your RFID Provider for its re-activation:

"Upon entering the ETC Lane, the Patron Toll Display (PTD) displayed Invalid Tag?"

In such cases that your RFID Account is identified as Invalid Tag, you should contact your RFID Provider immediately:

"I will sell my Vehicle, should i remove the RFID Sticker installed in the vehicle?"

In such cases that you will sell your vehicle with a working RFID Sticker, do not remove the RFID Sticker as it is prohibited under the Terms and Conditions that the RFID Subscriber has signed and agreed upon. Instead, you may contact your RFID Provider for its deactivation or for further instructions.

"I have purchased a second-hand vehicle with an existing RFID Sticker, however the E-Card was not provided to me by the seller, what should I do?"

In such cases that you purchased as second-hand vehicle with an existing RFID Sticker without the corresponding E-Card/s, you should contact the RFID Provider for further instructions.

Note: The Deed of Absolute Sale of Motor Vehicle may be required by the RFID Provider.